Terms & Booking Policy
The Conscious Work Company · Viji MahalingamLast updated: July 2026
This page explains how booking, payment, cancellation and refunds work across The Session, The Reset, and Reset Ongoing. It's written plainly on purpose. If anything here is unclear, or you'd like a different arrangement, email hello@consciousworkcompany.co.uk and we'll talk it through.
Booking
You can book The Session directly online. The Reset and Reset Ongoing begin with a conversation — email hello@consciousworkcompany.co.uk or book a first conversation, and we'll find the right starting point together. Sessions are held online by video call unless we've agreed otherwise. You'll receive a confirmation and joining details when you book.
Payments
The Session — £250, paid at the time of booking.
The Reset — £1,000 for the month. You can pay in full, or spread it across the month in weekly instalments. If a different schedule would help, just ask. Payment arrangements are always open to discussion.
Reset Ongoing — £600 a month, rolling monthly, for Reset graduates. No long commitment. Stay as long as it serves you.
If The Reset is being funded by your employer, I can provide an invoice and any documentation your organisation needs.
The credit toward The Reset
If you begin with The Session and choose to continue with The Reset within 30 days, the full £250 you paid is credited toward the cost of The Reset. Nothing is lost by starting small.
Rescheduling and cancellation
Life happens, and I'd always rather move a session than have you push through when it isn't right. To reschedule, please give at least 48 hours' notice where you can, and we'll find a new time at no charge.
Sessions cancelled with less than 48 hours' notice, or missed without notice, are treated as delivered — though if something genuinely serious has happened, tell me, and we'll work it out. This isn't a policy I hide behind.
If I ever need to cancel or move a session, you'll always be offered a new time or a full refund for that session.
Refunds
This work only works when the relationship works. I never want anyone locked into a month that isn't serving them.
The Session — If you'd like to cancel before your session, you'll receive a full refund. Once the session has been delivered, it isn't refundable, though if it genuinely wasn't right for you, I want to hear that.
The Reset — If at any point you feel the coaching relationship isn't right for you, you can end the programme and be refunded for the sessions you haven't yet used.
Before your first session: a full refund.
After the programme has started: your refund is the £1,000 fee, less the sessions already delivered, calculated pro rata across the three sessions. Any materials already provided, such as your personalised workbook, are yours to keep.
If you're paying by instalments, any payment made beyond the sessions used is refunded, or remaining instalments simply stop.
Reset Ongoing — Rolling monthly, with a month's notice to step away. You won't be charged beyond your notice period.
To request a refund, email hello@consciousworkcompany.co.uk. Refunds are made to your original payment method within 14 days.
Your statutory rights
Under the UK Consumer Contracts Regulations, you have a 14-day cooling-off period from the date of purchase. If you choose to begin your programme within those 14 days, you agree that any sessions delivered in that time are deducted from a refund, as set out above. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
Your wellbeing
Coaching and holosomatic breathwork support your wellbeing, but they are not a substitute for medical, psychological or psychiatric care. If you're under the care of a health professional for a physical or mental health condition, please let me know before we begin, and continue that care alongside this work. You take part voluntarily, you can decline any element of a session, and you can stop at any time without giving a reason.
Where a session may involve gentle touch, this only ever happens with your explicit, ongoing consent, and you can decline or pause it at any point.
Confidentiality
What you share with me is confidential and isn't disclosed to anyone without your consent. The only exceptions are where I may be ethically or legally required to act: where there is a serious and imminent risk of harm to you or another person, where a child or vulnerable adult may be at risk, or where disclosure is required by law. Wherever possible, I'll talk to you first.
Getting in touch
For anything at all — booking, payment, rescheduling, or a question about whether this work is right for you — email hello@consciousworkcompany.co.uk.
The Conscious Work Company. Coaching and breathwork for senior leaders in the age of AI.